Save Time & Money with our
Customer Care Program
Physical address
6730 Amsterdam Way | Wilmington, NC 28405
Phone (910) 392-6400
Through our Odyssey Mechanical Customer Care Program, we provide exceptional semi-annual preventive maintenance services. We can help save you on energy expenses, reduce potential costly repairs down the road and extend the life of your heat and air conditioning.
Advantages of enrolling in our Customer Care Program
When you join our Customer Care Program, we’ll ensure that your equipment is inspected by one of our skilled technicians twice a year. Our team offers the routine services your HVAC needs to keep providing quality heating and air conditioning through all of North Carolina seasons. Here are the exclusive advantages of becoming a member:
- Maintain equipment and help protect your manufacturer’s limited warranty, when applicable
- Priority scheduling for diagnostic service and repair
- Get quick turnaround services with our discounted diagnostic fees
- Preserve your system’s energy efficiency and safety
- Avoid untimely breakdowns
- Improve air quality and comfort level of your home
- Receive a 10% discount on all labor, repairs, and upgrades
Remember, most manufacturer warranties require professionally trained service technicians to complete specific seasonal maintenance and repairs. Any “do-it-yourself” repairs to HVAC equipment may void your manufacturer’s warranty.
Set your home up for HVAC success. Take Advantage of our Customer Care Program. Let’s start the process:
As an exclusive member of our Customer Care Program you will receive one Fall and one Spring visit each year
We invite you to join our program and look forward to providing you with the following services.
Fall Customer Care
In the fall, our team of skilled technicians will:
- Inspect the ignition burner assembly
- Examine the heat exchanger for cracks
- Confirm exhaust piping is properly secured
- Check for any leaks in gas piping, if applicable
- Check supply and manifold gas pressure
- Clear drain lines and pans
- Check electrical connections
- Check blower operation and adjust fan speed for peak system performance
- Inspect heat pump operation
- Examine defrost operation
- Confirm proper operation of auxiliary heat
- Examine duct work
- Clean or replace filters provided by customer
Spring Customer Care
In the spring, our excellent technicians will:
- Rinse condenser coils
- Clean drain lines for proper flow and clear clogs
- Clean drain pans of standing water to avoid overflows
- Inspect ductwork
- Test humidity levels
- Check refrigerant for leaks and proper charge
- Test thermostats and controls for proper temperature and timer functions
- Check electrical system and connections
- Check fan and blower operation and adjust as needed
- Inspect air handler cabinet for leaks and secure doors
- Clear debris and foreign objects from outside unit
- Clean or replace filters provided by customers
We look forward to working with you! If you have questions or need further assistance, contact us at 910-392-6400.
Our expert technicians provide 24/7 rapid response on both commercial and residential buildings. If you require emergency HVAC service call, 910-362-6400.