Through beating sun, driving rain, and blistering cold, our expert Odyssey technicians are here to respond quickly to your heating and air emergencies so that your issues are resolved in a timely manner. Our company understands that your comfort is paramount. We’re here to assure you that you can trust us to deliver that comfort.
We offer an array of comfort management services, including installation, service, and maintenance. Expect an Odyssey employee to arrive in uniform, on time, and ready to take on any challenge to ensure your needs are met. Each of our technicians are trained to tackle any problem. Additionally, we conduct background checks on all of our employees and maintain a professional, drug-free workplace.
We maintain a level of customer service which we believe is unmatched by our competitors. Should you have any issues or concerns regarding our work, we will work tirelessly to make sure that your issues are resolved and you, as our clients… are more than 100% satisfied.
You won’t find rookie technicians cutting their teeth at Odyssey. We hire only experienced, talented tradesmen. In fact, many of our employees have more than fifteen years of experience. We’ve been around a while, but you won’t find us resting on our laurels. Actually, all of our technicians continue to educate themselves by staying up to date regarding the newest energy-saving equipment available from such trusted manufacturers as Daikin, Rheem, Trane, Bosch, Goodman, Carrier, and others. As a fixture in the construction industry in the Wilmington area, we wouldn’t have it any other way. Contact us today at (910) 392-6400.
When it comes to commitment to our customers, we make a special promise to you as the customer. We integrate an entire pledge around customer satisfaction and we call it the “Carolina Pride Quality Promise”. We commit to you to:
We…Build relationships with our clients
We…Explore options for energy saving
We…Create a Team Winning Attitude for Every Project
We…Provide state-of-the-art product solutions
We…Explore aesthetic implications of engineering decisions
We…Ensure cleanliness is a top priority
We…Ensure Safety First during every installation
We…Educate and improve our team members to stay on top of cutting edge technologies